Shipping & Returns

 

 

SHIPPING:

All subscriptions include shipping fees. For other items, please see the shipping options available based on the shipping address you provide during checkout.  We try to offer both the most economical option and an expedited option for each region.  Within the United States, we offer USPS Media Mail (please allow 1-2 weeks for delivery) and USPS Priority Mail. All international orders are shipped by USPS First Class Mail® International or USPS Priority Mail® International. These rates are automatically calculated based on the shipping address you provide and will be added to your subtotal (or in the case of subscriptions, reflected in your subscription price). Please allow approximately 1-2 weeks for delivery.



 

If you need one or two day delivery in the United States, please contact us directly at editors@x-traonline.org


Please be aware that, depending on the size of your mailbox and your local mail delivery practices, you may receive a slip to pick up your package at your local post office. Please see the "Returns" section below for more information.

 

 

 

 

RETURNS:
We will notify you by email if your issue has been returned by the post office. We will gladly: 1) Hold the copy in our Los Angeles office for two months in case you are able to collect it, or 2) Resend the issue in return for a small shipping reimbursement (approximately $3.50).

We sell X-TRA for substantially less than the cost of production, and postage costs prohibit us from automatically resending "unclaimed" issues or those returned because of outdated or incorrect addresses (unless, of course, the mistake was ours).

PLEASE BE SURE TO UPDATE US WITH ANY ADDRESS CHANGES AT editors@x-traonline.org